Job Description

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• The successful candidate will be responsible for the management and organization of a busy customer service helpdesk.
• They will be responsible for the effective day to day management of the Helpdesk team, whilst delivering a high quality and cost efficient customer service response.
• Ensure all orders are delivered within the booking time and communicating on if this does not occur.
• Authorizing failed deliveries ensuring that the delivery failure rate is within the contractual agreement.
• Assisting with the compiling of various management and KPI reports.
• Managing the overall team and conducting Investigation and Disciplinary meetings if needed.

What will you get in return?

Our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondment opportunities and MANY MORE.7

Required Knowledge, Skills, and Abilities