Job Description

The role will involve Taking ownership of the brands NPS score as your key accountable KPI and working cross functionally with the relevant departments to support the improvement of this.

You will be managing relationships cross functionally from the Commercial Digital team, across Customer Service, Operations, and Marketing and Development functions.

In return for your hard work, we offer training opportunities and development plans, wide-ranging benefits, flexible holidays and a brilliant work-life balance. We’ll also ensure that you feel empowered to support colleagues and make a real difference in people’s lives.

Required Knowledge, Skills, and Abilities

The ideal applicant will have come from a customer care background and be passion about the end to end customer journey. We are looking for an individual that is focused on improving NPS and to develop into a new role and make it their own