Job Description

To be the main point of contact for German speaking clients and deliver premium customer service at all times
To be responsible for the day to day Sales & Service coordination and to deal with the sales process from initial enquiry through to quotation and order placement.

• To deal with enquiries on the daily basis over the phone, email and website.
• To process enquires, orders and quotations
• To follow up quotations, orders and potential business opportunities
• To arrange collections, returns and deliveries
• To build and maintain relationship with new and existing customers
• To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
• To deal with complaints and escalate to other departments
• To coordinate with warehouses for stock movements
• To promote the company’s products

Salary

£19,000-£22,000 pa depending on experience

Required Knowledge, Skills, and Abilities

Fluent in German (to mother tongue standard) & English is essential. Previous experience in Sales Administration or Customer Service roles is essential. Confident telephone manners with excellent communication skills. Excellent organizational skills and attention to details. Problem solving and enthusiastic attitude. IT literate.