Job Description

Hours and Rota: 37.5 per week working between the hours of 8am - 8pm. Some weekend work will be required on a rota basis

This is a 9 month contract

What you`ll get up to as a Customer Service and Sales Supervisor

To give you an idea what to expect, you`ll be:

• Leading a team that delivers high quality customer service.
• Completing line-management duties including monitoring quality of work, performance management, Rota planning, conducting regular one-to-one meetings and supporting team development.
• Ensuring the safety and welfare of our student customers.
• Promoting and delivering sales best practice within the city.
• Taking accountability for overall property presentation.
• Overseeing and completing general financial and administration duties.
• Building and maintaining positive working relationships with key University stakeholders, local authorities and local communities.

What you`ll get in return

• An annual bonus so you can share in the company`s success
• 25 days` paid holiday
• Pension - based on how much you save, we`ll contribute 1% more
• Flexible working opportunities
• Shared Parental Leave - 18 weeks full pay
• Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

Required Knowledge, Skills, and Abilities

What we look for in you: The student experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service. Ideally you will have experience within customer service and sales. Previous team leader, supervisory or management experience. Experience of performance management and people development. Experience of motivating others in the delivery of excellent customer service. A calm, professional and objective approach when handling difficult situations. Most of all, you`ll be someone who can respect, encourage and connect with the people you work with and the students who live with us.