Job Description

This is a fantastic opportunity for a hands-on, hard-working, solution-delivering individual to fill a critical role within a rapid growth ecommerce business.
Responsibilities / Duties:

• Acting as a SME within ecommerce for all things delivery and carrier related
• Owning the carrier relationships for given carriers
• Owning carrier performance and contract management for given carriers
• Working closely with our carrier partners on a daily basis, including daily capacity planning for outbound deliveries
• Tenders, integrations and onboarding new carriers
• Carrier forecasting and financial planning
• Peak planning
• Chairing monthly carrier meetings to review carrier performance in line with all SLAs
• Resolving relevant operational queries raised by the carriers, the warehouse or customer services
• Working closely with the ecommerce retail team to ensure all products are set up to route with the correct carrier
• Producing accurate and actionable data based on real time performance
• Ensuring daily and weekly performance data is analyzed and that reporting deadlines are met to maintain high levels of customer experience
• Delivering authoritative analysis and problem solving, defining clear root cause analysis and resolution pathways
• Playing an active role in the continuous improvement of your area
• Assisting with any other reasonable requests made by your direct leader

Required Knowledge, Skills, and Abilities

Educated to A-Levels, equivalent, or above. Recent or current transport/carriage/logistics, ecommerce fulfilment or operations experience. Ability to manage day-to-day operational planning and analysis while maintaining strong relationships with suppliers and colleagues alike. Confidence to manage and challenge carrier performance. Advanced Excel skills. Strong written and spoken communication skills. A creative flair, with the ability to openly suggest new ideas. Proactive and highly motivated team player. Must be detail orientated, deadline driven and able to multi-task with exceptional organization and time management skills. Educated to degree level or equivalent would be desirable.