Job Description

We are currently recruiting for a Logistics Customer Care Specialist to join our Overland road logistics division at our site at East Midlands Gateway. As part of the role of the Customer Care Specialist you will be responsible for liaising with customers and relevant parties to ensure that customer expectations are met during the movement of cargo as well ensuring that we can maximize revenue on each market through coordinating the efficient operation and administration and building relationships with customers

Your Responsibilities

• Process all bookings received from overseas partners and efficiently and accurately input them onto the internal computer system.
• Process import and export bookings received from customers and branches and coordinate these consignments with our partners.
• Build relationships with customers ensuring a steady flow of information and confirmation regarding imports especially.
• Liaise with the Transport department to organize collections from the ports and to establish when the cargo is expected back
• Book in deliveries of all consignments with UK customers, where relevant.
• Provide the Warehouse and Transport departments with a manifest for each consignment giving clear loading and unloading instructions.

Required Knowledge, Skills, and Abilities

You are required to have an excellent level of literacy and numeracy. Previous experience in a customer services role would be advantageous. Experience of working in Logistics or Freight industry would be advantageous and experience in road freight would be ideal. You should be computer literate and able to adapt to using in-house computer systems.