Job Description

Their retail stores offer a number of loan products, Pawn broking, Cheque Cashing, Money Transfer, Pre-Paid Cards and Gold Buying services. As a Customer Service Assistant you will provide their client's customers with an excellent standard of service; completing all transactions accurately and in line with company and regulatory requirements. Customer Service Assistant key responsibilities: - Ensure all customers are treated fairly and provided with clear information about their products - Provide suitable advice to customers taking their personal circumstances in to account - Complete all tasks accurately and compliantly in line with company policy and regulatory requirements

Required Knowledge, Skills, and Abilities

The ideal Customer Service Assistant: - Strong communication skills (active listening) - Organized and accurate (completing and maintaining documents and computer databases) - Experience of working in a customer facing role - Experience of working in a regulated environment is highly desirable - Exceptional customer service skills - Previous retail experience - Good IT skills The job involves a significant amount of face-to-face communication with customers in a retail environment and requires a good level of spoken and written English.