Job Description

Our Jewson Nottingham team are looking for a dedicated professional to play a pivotal role in supporting management to supervise the branch yard team to deliver an excellent customer experience. You will also be expected to make sure your team are fully compliant with best practice Health and Safety processes whilst working towards Branch Sales and profit targets.

As a Customer Service Supervisor (Distribution), you will:

• Manage and support a dedicated team of yard staff, ensuring that we deliver our commitment to outstanding customer service.
• Keep up to date on your knowledge of products, technology and regulations.
• Deal with customers on a day to day basis in the yard building long term relationships. You will also be a central point of contact for customer queries.
• Complete all necessary Health & Safety audits for the yard and pass to the Branch Manager for weekly verification.
• Ensure all sales orders are promptly processed to meet customer needs.
• Regulate stock levels in order to keep stock shrinkage to a minimum, provide accurate daily stock counts and ensure that all goods are correctly priced via label checks.
• Maintain shop and yard areas to a high standard of health, safety and neatness.
• Plan lorry loads to ensure maximum weights are not exceeded.

Required Knowledge, Skills, and Abilities

Have fantastic Customer Service Experience and know what great service looks like, sounds like and feels like. That’s really important to us. You’ll also need to operate a forklift truck to ensure our delivery drivers get in and out in double quick time. A license would be of an advantage, however this is not essential as we can organize training. Have experience of people management/ supervisory skills. Have excellent communication skills. Are pro-active, flexible and able to deliver with a high level of accuracy. Have knowledge and understanding of Health & Safety regulations.