Job Description

Working within the Home Customer Service department, you’ll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership.
Dedicated to your team’s development, you’ll set objectives, provide constructive feedback and coach your team to achieve standards in line with company goals.
Team Managers will actively motivate, coach and manage 11 - 15 individuals within their respective teams and wider departments to provide exceptional customer service (no sales), agreeing objectives and measures to deliver excellent return on investment.
You really can make a difference.

You will:
Manage, motivate and develop a team to ensure they are delivering exceptional customer service.
Set objectives and provide constructive feedback as well as coaching your team to achieve standards in line with company values.
Encourage success and contribute to the delivery of great service to ensure the Next brand remains strong.
Build strong relationships to enable a positive working environment.

Required Knowledge, Skills, and Abilities

We are looking for an individual who is as passionate about people management and customer service as we are! Must have experience of managing people within a call Centre environment. Have an analytical mind-set with strong attention to detail. Able to make decisions confidently even when facing changing priorities. An excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels. Excellent understanding of what a great customer experience is and can coach and develop the team towards this goal. Plan and manage your tasks in order to meet deadlines. Have a positive and confident approach and be able to use your own initiative to handle all possible situations. Be inquisitive, have an analytical mind with strong attention to detail.