Job Description

Take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level.

Delivering an excellent standard of customer service is extremely important to this role.

Key Tasks

• Use of Company In-House systems to complete Export documentation and operational processes.
• Organize operational workflow to meet customer timeframes.
• Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
• Ensure legislative compliance in all areas.
• Maintain Customer profiles/SOP
• Resolve customer issues and escalate where support is needed.
• Liaise with sub-contractors to arrange carriage of goods to various worldwide destinations.
• Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.
• Complete all administration functions in accordance with company policy and procedures.

Required Knowledge, Skills, and Abilities

Good communication skills. Good organization skills and effective time management. Manage time effectively. Commercial awareness. Attention to detail. IT Literate in Microsoft Office. Problem solving. Work Experience. Applicant would ideally have 2-3 years industry experience with previous involvement in Worldwide ocean freight exports.