Job Description

- Management of Sales Progression team, which will involve delivering results, observing and providing feedback to the team on a daily basis, offering training to members of the team where applicable, carrying out 1-2-1s on a monthly basis and reporting management information to Directors.

- Liaising with Vendors and Purchasers to ensure smooth and quick transition to exchange of contracts

- Providing regular updates to all parties

- Chasing Solicitors, Mortgage companies and other Estate Agents involved in the transaction

- Forecast and achieve monthly results

- Maintaining up-to-date customer records

- Dealing with a high case load

Required Knowledge, Skills, and Abilities

- Experience ofmanaging a team in a contact centre environment - Exceptional customer service skills - Relevant management capabilities - Experience of working to targets and KPI’s - Clear and effective communicator - Confident and capable of dealing with pressurised situations - Pleasant telephone manner