Job Description

The post holder will ensure the provision of comprehensive secretarial and administrative support to their Clinicians/Nurse Specialists within their specialties.

The post holder will priorities the demands of a challenging workload on a daily basis and they will be expected to organize the completion of their workload in line with the needs and targets of the Medical Administration Service. They will be required to escalate and discuss any issues or concerns with their respective Senior Medical Secretary/Medical Secretary Lead. Observe, uphold and enforce health & safety regulations.

General responsibilities include the following. List not exhaustive.

• Print clinic lists from Hospitals systems
• Reduce and cancel clinics, add patients to the partial booking waiting list.
• Greet patients at reception, check their personal details are correct and amend if necessary. Ensuring patient confidentiality.
• Deal with telephone queries from patients and General Practitioners wherever necessary ensuring the caller’s needs are clearly established, accurate messages taken and passed on promptly. Callers are passed on to other colleagues when appropriate. To take any follow up action as agreed with a caller and to keep them informed of any outcomes
• To have the ability to navigate hospital information systems in order to obtain information on outpatient appointments, access and obtain test results.

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –

• Competitive Pay Rates - work this week, get paid next week!
• First choice of placements at over 50 NHS Trusts in England
• Dedicated consultants
• Flexible working options
• Free DBS and free training
• Build holiday allowance
• Support when you need it – 24/7 365 days
• Stakeholder pension scheme

Required Knowledge, Skills, and Abilities