Job Description

The right candidate should be able to work and cope, in a busy environment as this is a demanding role dealing with all aspects of Air Freight documentation. This would suit someone who is flexible with great organisation and communication skills.

Duties and Responsibilities:

• Responding to calls and emails or booking request from clients, agents or other representative.
• Handling quotes and bookings for consignee routed cargo as requested by agents or shippers.
• Coordinate pickups and provide timely quotes for inland as well as air freight costs that are available in the system
• Prepare and provide documents to customers in accordance with terms of shipping standard and the operating procedure.
• To be responsible for the daily checking of all Airfreight collections and deliveries and post flights and ensuring that clients are kept informed of any deviation to the agreed schedule
• Raising sales invoices and checking purchase invoices received from the various Airlines and filing away the finished Air Freight files.
• Arranging payment of freight and other chargers or collection of payment on behalf of the client.
• Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.
• Working closely with other departments to deliver high level of customer service
• Perform other duties as assigned by Line manager. .

Essential Requirements:

• Proven experience within the freight forwarding industry.
• Educational GCSE or equivalent with English
• Be fluent in English and one other foreign language.
• Excellent communication skills both verbal and written.
• Ability to work independently as well as part of a team.
• Good planning and organisation skills.
• Basic ICT skills including Microsoft Word, Outlook and Excel
• Be able to work under pressure

Required Knowledge, Skills, and Abilities

• Proven experience within the freight forwarding industry. • Educational GCSE or equivalent with English • Be fluent in English and one other foreign language. • Excellent communication skills both verbal and written. • Ability to work independently as well as part of a team. • Good planning and organisation skills. • Basic ICT skills including Microsoft Word, Outlook and Excel • Be able to work under pressure