Job Description

The position supports the work required in global mobility post Brexit to identify and meet new compliance requirements for overseas immigration and implementing the new requirements into business as usual.

Key Accountabilities and Responsibilities:

• Support the operations at HR Direct for Global Mobility/immigration and manage own performance delivery
• Deliver a HR customer service focused on the resolution of inquiries regarding HR policy, process and procedure
• Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and customer base Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements
• Work effectively as part of the HR Direct operational team
• Assist in the development, maintenance and deployment of policies under the HR Direct area
• Undertake any other work as directed by their line manager in connection with their job as may be requested

Required Knowledge, Skills, and Abilities

Previous experience of working in HR Customer Service or similar type of role. Excellent administrative skills, attention to detail. Ability to deliver results consistently in a fast paced HR contact Centre. Proven Project Management experience using Project Management. techniques e.g. Project Planning, Risk Management etc. Experience of stakeholder management. Experience of Process Development and working in an area where things are not yet clearly defined - working "in the grey". An interest in immigration/mobility.