Job Description

You will be responsible for the customer experience, for maximizing profit and minimizing loss, and will ensure your store colleagues are clear on their sales targets and delivering Customer First behaviors at all times.

Colleagues and customers are at the heart of this role. You’ll encourage, praise and celebrate success with your team, and create an environment where both colleagues and customers feel valued, building trust and loyalty. A keen operator, you’ll also have a strong sense of what our competitors are doing and will have a passion to win through consistent excellence in delivery. You will be a visible and central presence on our sales floor, leading by example.

Day to day you will ensure effective planning in store deployment, operational and commercial changes, and stock protocols. You’ll support the recruitment, development and management of our store colleagues, and will drive great engagement with your team. Creating a culture of customer excellence, you’ll ensure that effective targets are set and delivered, with customer satisfaction a priority. Operational compliance will ensure that standards are met and our customers and teams are protected.

Required Knowledge, Skills, and Abilities

You’ll need the following skills and experience for success in this role: Experience in a junior management role, ideally in a retail sales environment. Experience of managing colleagues and one to one coaching. Experience of meeting compliance standards across health and safety and retail operational standards. Experience of labor force scheduling, and associated time management skills. Experience of delivering coaching/training in the moment to ensure that customers have a great experience. A track record of success in delivering against sales targets, including attachment sales. Evidence of delivering against customer metrics. Evidence of commercial acumen and an appreciation of current operating environment. Excellent communication skills, verbally and in writing. IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house system.