Job Description

This is a key leadership role within the developing Estates future operating model, leading the change on how we deliver our service to provide a better and enhanced customer experience. The opportunity to develop and lead a fast paced professional team supporting a dynamic agile workspace making sure the building and facilities are suitable and fully operational 24 hours a day.

Be instrumental in delivering a new approach to managing the estate with full accountability for delivering a successful operation to HMRC and OGD’s in high profile locations. With responsibility for making, supporting and implementing a wide range of decisions impacting the customer experience. Managing effectively a dynamic delivery model through suppliers and own team, the role holder will engage daily with senior partners, building occupants and visitors and manage relationships and ensure the customer experience is excellent now and in the future.

Responsibilities

The key areas of responsibility are recognized as but are not limited to:

• Actively manage the security requirements of the building and access control systems.
• Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments.
• Oversight of management of the Business Events Centre facility.
• Lead the Regional Centre Estates team under the direction of the Head of Support Services Soft Landing.
• Take overall accountability for ensuring all matters identified relating to general and fire safety are managed and any issues arising are successfully resolved.
• Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.
• Act as the lead liaison with the Professional Services Team on Building related issues.

Our Offer:
We offer you structured personal development, progression opportunities, and outstanding training with some of the most experienced professionals in our industry who are on hand to share their expertise and support. While we work hard, we respect your work-life balance, with flexible working conditions reflecting the best in the sector.
Working Pattern

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, 5/7 contract only. This would see staff routinely working Mon-Fri but allow flexibility for evening and weekend work.

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

Behaviors

We'll assess you against these behaviors during the selection process:

• Working Together
• Making Effective Decisions
• Managing a Quality Service

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Required Knowledge, Skills, and Abilities

Membership of Chartered Management Institute in Leadership/Customer Service at level 5 or equivalent. We'll assess you against these technical skills during the selection process: GPP Senior Practitioner Level Professional Technical Expertise.