Job Description

As UX designer you will be joining an existing team of designers, product managers, analysts and stakeholders all working towards a common goal – to create the best experiences for our online shoppers. Putting the customer first you will listen to user feedback, conduct usability tests and carefully analyze data to get a better understanding of our customers – who they are and what they need. Using this information you will identify and design new opportunities to improve Holland & Barrett online, communicating all the requirements to our development team through wireframes and prototypes, who will take your ideas and make them a reality.

Responsibilities will include…

• Developing the online customer experience to drive customer retention, conversion and satisfaction
• Analyzing various goals to map out user flows for current and new features
• Using qualitative and quantitative data analysis to better inform decisions and priorities
• Building out wireframes and prototypes for user testing, AB testing and our agile development work streams
• Working with our product managers to record all functional requirements for our developers
• Communicating interaction design through technically detailed wireframes/prototypes
• Understanding technical dependencies and requirements to help produce informed solutions
• Maintaining and helping to shape our Design System which aligns to the Holland & Barrett brand guidelines
• UAT (user acceptance testing) for front-end changes achieved through our development work streams

Required Knowledge, Skills, and Abilities

You will ideally have… An understanding of ecommerce shopping behaviors and best practices in UX design. Experience in responsive design and ecommerce apps. Proficiency in a variety of design tools such as Figma, Sketch, Adobe CS. Ability to prototype & user test designs using Figma, Principle, Maze etc. A good grasp of HTML5 & CSS3. Experience or an understanding of A/B and multivariate testing Outstanding problem solving skills and the ability to effectively communicate these to internal and external stakeholders. A positive and creative attitude to change. Meticulous attention to detail. An online portfolio or samples of work demonstrating related experience.