Job Description

As a Customer service Associate, you will play a significant part in our continued success, and you’ll be the first point of contact for our customer and seller base.

What You’ll Do:

• Be a brand ambassador in front-line support answering customers’ queries via email, chat, social media and phone calls, about delivery status, product questions, refunds, returns, invoices, etc.
• Develop and maintain deep knowledge of the company product range to provide value to customers
• Support the business objectives to drive positive company sales results
• Advise customers about special offers and promotions on our products
• Ensure that our customers have an exceptional experience with us
• Maintain awareness of trends and patterns in customer interactions
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and product.
• Collaborate with members of other teams to root out answers and be a resource to teammates
• Take ownership of customer requests and follow it through resolution
• Record and pass along feedback on company’s product and services to appropriate teams within the organization.

Required Knowledge, Skills, and Abilities

What You’ll Bring: Business proficiency in German. Customer service, customer care or sales experience. A passion for / interest in the company brand and products. An outgoing nature and positive attitude. Organized and detail-oriented with strong written and verbal communication skill. Strong technical aptitude and curiosity about how things work. Creative and adaptable to solve problems in a collaborative environment. Curious and eager to question assumptions, and then take the initiative to find creative solutions. Comfortable to have multiple conversations with customers at the same time,