Job Description

• First point of contact for incoming enquires, providing the highest level of customer service
• Processing customers transactions such as orders and quotes
• Maintaining and building long-term relationships with customers

• Monitoring the progress of orders and advising clients of changes at all times
• Liaising with internal department and external suppliers to process orders
• Providing invoice and credit control support
• Problem solving with any ordering issues

• Analyzing Monthly Stock Reports
• Managing business travel and arranging appointments/hotels/transport

• Keep CRM and Sage Systems up to date

• Proof reading of marketing documents
• General administration support

Required Knowledge, Skills, and Abilities

The ideal Customer Service & Sales Administrator will possess: EXCELLENT telephone manner and experience of providing 5* Customer Service. Be confident with a strong work ethic. Accuracy and attention to detail. Proficiency in using computer and office software such as Microsoft Excel & Outlook. Relevant experience of working in a busy , fast paced environment. Very well organized and able to work both independently and as part of a team.