Job Description

We’re looking for people who genuinely enjoy speaking to and helping customers. Ideally, you’ll have excellent customer service skills and a can-do attitude.

Key Tasks and Responsibilities:

You'll be working as a Customer Service Advisor in our award-winning Referencing contact centre, obtaining and completing our customers’ references by contacting their nominated referees over the phone. The role will involve hitting daily targets, so we’re looking for people who are driven by achieving, and motivated to succeed.

Starting salary - £ 16,848 to £17,901 per annum - plus bonuses. There’s scope to earn up to £19,100 if you become multi-skilled within the department.

Required Knowledge, Skills, and Abilities

We want to hear from passionate, driven and friendly people who have a desire to excel in their roles. Therefore, there are some skills-based attributes we’d like you to demonstrate, to ensure we continue to exceed our customers’ expectations: A passion for Customer service. Ability to build a rapport with lots of different types of customers. Excellent communication skills - both verbal and written. Being a team-player: our success is not only based on individual efforts, but working efficiently as one team. Confidence to manage your workload and any issues professionally and calmly. Comfort in working in a target-driven and fast-changing environment. Ability to respond to changing business needs. You’ll also be a fast learner, able to demonstrate good results in your education, and will be PC-literate on all Microsoft applications.