Job Description

The purpose of the Project Manager is to challenge the status quo, develop simple ways of working and simplify our business to deliver the continuous improvement agenda.

Ensure that Retail Operational processes are efficient, effective and as simple as possible, enabling store colleagues to deliver excellent customer service.

The Project Manager reports to the Head of Change and Continuous Improvement.

Main Responsibilities:

• To deliver our Simplification Agenda and develop tools to embed across our store network

• Challenge and Remove unnecessary processes that do not add value

• Capture “as is” processes and develop “to be” processes

• Develop new and innovative ways of working for Processes and Procedures that are fit for our stores

• Time and Motion study our processes that are fed into our Deployment Model

• Liaise with Key Retail colleagues to ensure solutions that are fit for purpose are developed (RBMs/SMs etc.)

• Liaise with Key Retail functions to ensure the end goal will be achieved efficiently through the preferred approach

• Develop communications that are simple, effective and efficient

• Build strong relationships with key stakeholder across all business functions ensuring cross collaboration to deliver the best solutions for the business

• Review and analyze performance measures in all areas of the business and communicate trends to Head of Change and Continuous Improvement

• To promote a One Team culture and mentality between our Retail Colleagues and our Store Support Centre

Required Knowledge, Skills, and Abilities

To display our values ‘TIARA' in all aspects of the role. Be a positive ambassador for change. Effective and engaging written, verbal and presentation communication skills. Exhibit role model behaviors at all times. Be a team member, and ensure good working relationships across all areas of the business. Open, honest and transparent leadership style. Exhibit great stakeholder management skills. Ability to successfully priorities workload in a fast paced environment. High levels of emotional intelligence, able to judge situations quickly and respond appropriately. Tactical thinking applied to problems and challenges. Not afraid to challenge the status quo. Flexible and adaptable approach with a positive ‘can do' attitude. Strong focus on customer experience. Approachable, engaging, resilient, organized, motivated, articulate and professional. Delivery / output focused. Linkage with Deployment Function to ensure appropriate Wage Function by store. Project / Programme Management experience. All aspects of Microsoft in particular – Excel, Word, PowerPoint. Excellent planning and organizational skills. A logical, methodological. Ability to simplify our processes into simple staged processes. Ability to develop innovative ways to communicate to hundreds of colleagues – Apps / Guides / Visuals. Ability to understand complex information or concepts quickly and disseminate it in an understandable way. Responsible for ensuring that appropriate measurement systems and tools are in place. Ability to create Cost Benefit Analysis of investment vs return for various business initiatives. Time and Motion Study Skills to ensure appropriate labor budget allocated. Commercial and Financial Acumen.