Job Description

As a global printer and consumable expert, you will provide best in class technical, application and documentation support to the business. Additionally, you will support the Product Development teams on existing product evolution and new product development, with focus on the customer experience and serviceability.

You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization and interact directly with all major functions of the company.
What you will do:

• As a global printer and consumable expert (Print and Apply range), you will provide best in class technical, application & documentation support to the business spanning the entire Product knowledge, including hardware, software, consumables, industrial integration and application space.

• Be a key contributor and work directly with the Product Development teams on existing product evolution and new product development, with focus on the customer experience and serviceability.
• Provide problem resolutions for technical issues escalated to you as a global product expert from our internal teams worldwide, partners and customers.
• Be a cross functional team member to identify corrective/preventive actions through root cause analysis. This includes investigative lab work to evaluate technical issue, test new products and features.
• Engage with the technical service community and other key functions of the company to share product and application knowledge.
• This position may require some domestic and international travel.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

Required Knowledge, Skills, and Abilities

What you need to have: Technical expertise and have a desire to drive for high levels of customer satisfaction, be a forward-thinking individual to look beyond the immediate. Ideally driven by a desire for improvement, either through technology or process. A minimum of 4 years of experience working in multiple aspects of a technical role (technician or engineer) – working directly with customers and cross-functionally to resolve complex technical issues. High Level of electromechanical and networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases. Industrial integration and Industrial automation a plus. Strong analytical and problem-solving skills with the ability to see problems as an opportunity. Excellent verbal and written communication skills and the ability to communicate at all levels of the organization. Engineering Degree a plus.