Job Description

This is a key role at the most important end of our business; you will be dealing directly with our clients and potential/current tenants. You will often be the first point of contact, meeting and greeting clients/applicants in a friendly and helpful manner. The right candidate must be well presented, professional with exceptional customer service skills and a can-do attitude.

• Managing a property portfolio of private residential tenancies throughout East London/Essex
• Liaising with landlords, tenants, tradesmen, service providers and professional advisors
• Liaising with the lettings team
• Arranging and monitoring works and repairs
• Preparing tenancy agreements and statutory notices
• Arrange inventories, gas safety certificates, EPC’s and all other legal documentation to ensure that all managed properties comply with current legislation
• Carrying out property inspections and reporting to landlords
• Pursuing outstanding monthly rental payments
• Negotiating terms of tenancy renewals
• Mediating between landlords and tenants on any issues or disputes
• Handling tenancy deposit returns
• General office administrative and management duties
• Build productive team relationships and contribute proactively to team activities
• Ensuring an excellent standard of customer service is provided and upheld at all times

Required Knowledge, Skills, and Abilities

• An analytical person who can communicate well with Landlords and Tenants
• Enthusiastic and articulate with an excellent telephone manner
• Possess excellent organization and time management skills
• Have common sense and a methodical working manner
• Ability to work to strict deadlines and to remain calm and professional at all times
• Able to prioritise own workload and work in a proactive manner
• Be able to multi-task in a busy office environment
• Must be computer literate
• Attention to detail
• Proven leader with excellent problem solving capability