Job Description

Role Responsibilities:

• Can independently identify up-stream and down-stream operational problems and escalate them to the appropriate resource before they become project-threatening.
• Brings a department and company-wide perspective to decision making. Strong business acumen (understands how to calculate high-level return on investment and partner with finance to complete a cost-benefit analysis).
• Broad experience, across functional and operational areas, designing, developing, deploying, and maintaining large scale projects.
• Expertly skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
• Has significant experience within a leadership role.
• Has a deep understanding of the business’ and end user’s needs, and can proficiently translate those needs into the right solution.
• Can properly prioritize competing projects across departments. Focus is on projects for an entire group or department, or a major piece of a larger cross-company product or project.
• Gathers requirements from appropriate business owners, writes clear and detailed functional specifications, prioritizes features, and drives scoping as needed.
• Serves as escalation point for other Operations Managers
• Makes the right tradeoffs between schedule, resources, and scope in order to deliver on project; compiles project schedule and recommends optimal resource usage.
• Identifies and evaluates potential risks/obstacles with minimal direction from senior managers. Determines appropriate corrective action.

Required Knowledge, Skills, and Abilities

University Education: Bachelor degree or equivalent. Advanced knowledge of Excel (Pivot Tables, VLookUps). Advanced level in English (spoken, written). Significant work experience in operations/supply chain/logistics/e-commerce and transportation concepts such as forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP. Proven experience managing teams across different levels of expertise. Strong analytical background; comfortable in ambiguous situations.