Job Description

With the aim of supporting the sales department, you will collaborate with the team to provide excellent sales and administrative support. If you have some experience in a similar role and thrive on providing excellent customer service then we would love to hear from you.

Within this position, you’ll also be:

• Promoting excellent customer service and best practice with every customer.
• Handling all sales enquiries across multiple channels.
• Upselling and cross selling across the company’s product range.
• Processing all Telesales/web orders in an efficient manner and to required timescales of the warehouse.
• Ensuring all order entry systems and CRM systems are updated accurately.
• Contacting lapsed customers during off-peak times to maximize sales opportunities.
• Providing telephone support to both internal and external customers.
• Refund Administration.
• Ensuring fulfilment and supply of orders by monitoring supply times.
• Processing ledger sales in accordance with company guidelines.
• Providing administration support to staff with accuracy, efficiency & courtesy.

Required Knowledge, Skills, and Abilities

To be considered for the role, you’ll require the following essentials: Previous experience of working within a call Centre environment. Previous experience of taking inbound sales calls. Able to accurately and efficiently process orders and the relevant administration duties. Confident and have excellent interpersonal skills. Excellent grammar and written communication. Experience of using Microsoft Office. Experience of using Livechat channels (desirable). Knowledge or experience with DIY product ranges or a passion for DIY (desirable).