Job Description

• Provide first line support within the Oracles Systems Team.
• Focus on delivering excellent customer service and experience
• Focus on delivering to a target of 100% available service across the Oracle and Solaris systems and associated services
• Ensure the delivery of IT services to MHR customers in line with Service Level Agreements and contracts
• Provide operational support across all Oracle systems and services
• Manage and maintain backups across dedicated backup appliances
• Accurately record services and assets across all hardware and software systems
• Support with the build and deployment of server architecture into data Centre’s in line with company standards and build procedures
• Provide support at all defined maintenance weekends as required by the business
• Participate in triage Rota for analyzing and allocating support requests to the correct technical areas
• Ensure standard procedures are maintained and followed.
• Contribute to the production of service improvement plans and ensure actions are completed
• Undertake research as required attending appropriate events, feeding back to extend team knowledge
• Partake in continual personal and professional development to stay up to date with the technology in the field

Our Rewards

• Market competitive salaries.
• We contribute to a full company pension scheme to help you plan for your future.
• We offer life assurance (x4 salary, with option to increase up to x8 salary).
• An employee assistance programme is included.
• Our sites all come with a subsidized restaurant and cafe on-site, with delicious new meals on offer from our chefs each day.
• We offer Vodafone discounts, making it cheaper and easier to catch up with your favorite people.
• Personal development plays a big part in helping our people to reach their potential, therefore we offer over 60 internal training courses and support our people with external qualifications.

Required Knowledge, Skills, and Abilities

What we are looking for: Great customer service skills. A passion for learning new things. A positive approach to Problem Solving. Good Time management, prioritization & organizational skills. Great Communication Skills. 1 - 2 year’s experience in a general IT support environment. Some previous exposure to Oracle / Solaris Systems or similar. Some exposure to Bash or SQL. Previous exposure to basic Networking. Someone who is eager to learn and develop, has a can-do attitude and displays a positive attitude to challenges.