Job Description

• Working within the admin team dealing with all customer queries and issues via telephone and email.
• Liaising daily with the engineers and other staff members, booking and coordinating work.
• Reviewing customer SLA’s (Service Level Agreements) and booking all relevant work within the agreed timescales.
• Raising purchase orders and quotations.
• Providing excellent account management and customer service to clients.
• Organizing cover and training for the engineers.
• Completing all service administrator duties required; logistics, coordination, customer delivery, dealing with clients, working closely with the engineers and internal staff.

Required Knowledge, Skills, and Abilities

· Worked as an administrator previously, engineering sector a huge advantage but not essential. · Good PC skills and telephone manner. · Computer literate. · A self-motivated and innovative individual required. · Ability to use initiative and excellent customer liaison skills required. · Be able to plan, organize and manage your workload. · Excellent communication skills.