Job Description

As Sales Support Assistant, you will provide administrative and customer service support to one group within our Sales Team, You will perform a variety of administrative and clerical tasks predominantly using Microsoft packages, Sage 200 and SageCRM and work closely with our existing Sales Support Assistant.

Key Responsibilities:
– Support the Sales Executives to ensure all daily admin including quotes, customer concerns, order chases, sales order processing, case management and any other admin is completed in line with Company standards.
– Setup new records, maintain existing records, file communications and cleanse data on Sage CRM
– Onboarding of new customers.
– Answering customer queries and liaising with all departments to resolve customer issues and ensure on time delivery.
– Provide training & support to other team members when required.
– Take telephone calls and welcome visitors.

Key Additional Benefits:

• 28 days holiday (equivalent for hours) plus additional Christmas Shutdown.
• Car parking on site.
• Discretionary annual bonus based on performance individually and company profits.
• Newly refurbished offices.

Working Hours:

• Monday to Thursday 8.30am – 4.30pm
• Friday 8.30am – 1.30pm

Required Knowledge, Skills, and Abilities

Experience: Administration: 2 years (Preferably within a sales environment). Outstanding communication and interpersonal skills, both written and verbal. Highly-motivated self-starter, with a positive, professional attitude, strong work ethic, and critical attention to detail. Excellent time management skills and the ability to priorities work and meet deadlines. Strong organizational skills with the ability to multi-task. Experience of working with SageCRM and Sage200 would be advantageous. Proficiency in MS Office.