Job Description

• Greet & direct customers/students by telephone and face to face
• Maintain visitors/staff records for fire safety reasons
• Maintain excellent levels of customer service to both internal & external customers
• Maintain comprehensive and accurate databases and other systems (ACCESS, PICs etc.)
• Process student’s bursary payments accurately & in a timely manner
• Register students for appropriate qualifications with awarding bodies (Walled garden etc.)
• Maintain accurate records of student referrals, starts & leavers, completing appropriate paperwork to support the Centre staff & CSS Admin team
• Maintain/order stationery and Centre supplies
• Maintain petty cash, keeping accurate records of expenditure
• Maintain Centre equipment (photocopier, printers etc.) and report faults in a timely manner

Required Knowledge, Skills, and Abilities

Sound grasp of own literacy, numeracy & IT. Excellent communicator. To work well under pressure. To work to targets & achieve results. Highly motivated. Innovative & solution focused. To remain positive, with a bubbly, engaging personality. Excellent organization skills. To use initiative and work independently. To provide an excellent level of customer service. Experience of reception/admin roles. Experience of dealing with the public or working in education/training. Business Admin qualification – min Level 2. IT qualification – ECDL or similar.