Job Description

We pride ourselves on being nothing like other car dealerships and this is a role where you can help us do that by ensuring that our customers leave our showrooms feeling satisfied that they have had a great customer experience when they take their cars home.

What will my Day to Day look like?

• Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service
• Responsible for contacting customers after collection to gain feedback regarding their experience, creating and sending full and final settlement letters. Building a strong rapport and offering a bespoke service to each and every customer dependent on their needs
• Arranging payments to franchised dealers, independent garages, tyre specialists for repairs to customer’s vehicles
• Liaising with dealers if vehicle needs a repair that isn’t covered by the warranty while assessing customers individual complaint/issue through inbound and outbound calls or written communication

Part-time hours: 24 per week

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme
• Store discounts
• Wellness programmes

Schedule:

• Monday to Friday
• Weekends

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

You will need to have a proven track record of strong customer service and be really passionate about delivering a great service for our customers, this can be from any industry. We want people who are committed to great customer service and show really strong people, communication and organizational skills whilst working and supporting their team with bags of enthusiasm. Education: A-Level or equivalent (Preferred). Experience: customer service: 1 year (Preferred).