Job Description

The goal is to provide exceptional administrative support to the Quality Assurance team and excellent customer service to existing and prospective external stakeholders.

The Quality Assurance Administrator must a motivated, hardworking and organized individual who can demonstrate the company team values detailed at the end of this document.

Creating and sending “Centre status updates” on a regular basis covering outstanding actions, qualification and staff approvals, Centre risk rating and financial status.

Answering the telephone and responding to email queries in a timely manner.

Processing learner files, using the company Learner Management System

Conducting data cleanses when required.

Creating purchase orders in conjunction with the finance team.

Producing accurate meeting minutes and distributing in a timely manner.

Collecting feedback from key stakeholders.

Creating, reviewing and updating standard operating procedures in conjunction with the team and wider organization where necessary.

Building and maintaining strong and effective relationships with colleagues and external stakeholders

Acknowledging, logging and providing information to management on complaints within the specified timescales.

Managing the quality assurance inbox.

Producing documents and online forms using Microsoft Office packages and online software such as JotForm and Google Forms.

Supporting and participating in internal audits, as part of the self-assessment and quality assurance processes.

Dealing with all customer contact effectively and courteously in order to protect and maintain the reputation of company.

Positively representing us at external meetings, events, conferences, and exhibitions.

Demonstrating a high standard and quality of work, encouraging this individually and amongst others.

Providing general administrative support for other departments when necessary.

Carrying out any other duties as are within the scope, spirit and purpose of the job as requested by the Quality Assurance Team Manager or members of the Senior Management Team.

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Work remotely:

• No

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

GCSE education in English and Mathematics (at Grade C or above) or equivalent. Excellent communication and interpersonal skills both verbal and written with a commitment to managing expectations. Strong ability to priorities and manage own workload in a varied work programme. Experience of maintaining, developing and delivering excellent customer relationships. Highly analytical and process-driven. Experience of accurately inputting data on a consistent basis. Knowledge of quality systems and processes. General management qualification. Experience of working in a regulated awarding body/organization. Experience of further education sector. An understanding of our products and services. Knowledge of professional business environment. Proven ability to operate as an effective tactical, strategic thinker and planner. Project management experience. Experience of understanding differences in opinions, anticipating potential areas of conflict and proactively managing discussions. Assessing or Quality Assurance qualification. MS Office Word Intermediate. MS Office Excel Intermediate. PowerPoint Intermediate. MS Outlook Intermediate. Internet Browser Intermediate. Survey Software Basic. WordPress Basic. Online Meeting software (e.g. zoom) Basic. SharePoint Basic. Sage Basic. Polling Apps Basic. Digital Forms Basic. Mainstream Social Media Platforms Basic. Company provides training for all other bespoke IT systems.