Job Description

• Provide day to day management of all dispute-related activity on behalf of the credit department, improving turnaround times and reducing the value of disputed debt
• Engage with the Sales and Customer Service teams, plus business partners and clients to resolve disputes
• Achieve excellent customer service through consistent delivery of standard operating processes, striving to be best in class, adding value through continuous improvement, ensuring resolution of escalated issues
• Deliver accurate and timely financial and management reporting
• Ensure all actions relating to credit control; calls/payment promises/disputes are recorded on our CRM

Ensure that the credit department’s standard operation processes are fully documented and maintained

• Post and allocate bank/cheque and credit card payments.
• Reconciliation of bank accounts.

Required Knowledge, Skills, and Abilities

• Previous experience in a Credit Control position • Full knowledge of Sales Ledger • AAT or ICM Qualified • Well organised and the ability to prioritise tasks to meet challenging targets and deadlines • Good influencing skills on the phone • Good attention to detail and accuracy