Job Description

Over the years we have helped hundreds of businesses access, control and monetize their data, becoming the partner of choice to deliver cutting-edge solutions around these technology platforms.

Due to continued success, we are growing our Account Management team in the UK and are seeking experienced and results-driven Account Managers to contribute to our ongoing growth plans.

Why join WHISHWORKS as an Account Manager:

• Uncapped commission structure.
• You will work in a mature and flexible environment.
• You will be part of a dynamic, agile and successful company.
• High growth / demand Technology Solutions eco-system (Salesforce / MuleSoft / Big Data).

What the role entails:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Devise and improvise the Customer Engagement strategy
• Manage Customer escalations, bring delivery and customer teams onto the same page, ensure all customer concerns are addressed and track them to closure
• Manage Customer expectations and ensure that they are in alignment with internal and external stakeholders
• Nurture the relationship with existing customers - Build customer confidence
• Partner Engagement - Take to the next level
• Account Management
• Account Farming and Mining
• Selling WHISHWORKS Services and offerings to Customers and internal Client Partners
• Meeting quarterly and annual sales targets
• Create proposals and SoWs for new work
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Collaborate with sales team to identify and grow opportunities within territory

We offer our employees a world of potential. We invest in our people to help them develop and achieve their goals. We encourage them to roll up their sleeves, dive in and make the most out of the opportunities that come their way.

Required Knowledge, Skills, and Abilities

6+ years of proven work experience as an Account Manager or Associate Account Manager in Sales of a IT Service based organisation. Proven Sales records with 100% annual target achievement Experience of selling Professional Services / Implementation Services / Project Delivery / Billable T&M based Services. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with creating SoWs, proposals and Change Orders Experience delivering client-focused solutions to customer needs Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills Good commercial orientation and business sense