Job Description

The role is a combination of managing existing clients, converting inbound leads to customers and working with Marketing to target new business. Account Managers responsible for setting sales forecasts and creating strategies on how to achieve these. They will be the primary point of contact for clients and will ensure all enquiries are followed up and converted to sales.

It’s a fast-paced environment, where you’ll be managing multiple projects at once - so your strong planning, prioritisation, organisation and time management skills will be put to good use.

Principal ReSPONSIBILITIES:

• Generate and drive sales within client accounts
• Work closely with the Marketing Manager to convert inbound leads into customers
• With support, create a sales strategy to target new business and nurture existing clients
• Develop and maintain relationships with existing accounts
• Effectively identify opportunities to grow existing accounts, including cross selling other services provided by Infinity Incorporated
• Act as product experts and spot new trends in the industry
• Be the primary point of contact for all enquiries, provide quotes and artwork as requested, process orders and deliver end to end care for all accounts in your remit
• Manages customer projects from initial brief to delivery
• Routinely conduct external meetings with customers
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention, seeing any issues through to resolution.

WHAT WE’RE LOOKING FOR:

• You can easily form and maintain relationships with a range of stakeholders
• Professionally communicate at all levels
• Organisation is what you thrive on
• Detailed oriented and able to retain meaningful information
• Customer centric and happy to go above and beyond

WHAT WE OFFER:

• 31 days off a year (including bank holidays)
• Free access to company Health Plan after one year
• 1 paid volunteer day a year
• Up to 3 days of additional leave a year

Required Knowledge, Skills, and Abilities

Our Account Managers need to offer exceptional service, creativity, and expertise to satisfy our clients’ expectations. We need people who are excellent communicators and can build long lasting relationships with a wide range of stakeholders. Most importantly, you’ll operate with integrity, be humble, open-minded, willing to learn and to suggest new ways of doing things in order to work towards shared goals and continuous improvement.