Job Description

The role will involve a range of administrative duties to determine appropriate action and provide advice for customers’ claims to benefit. We are seeking people who are adaptable and flexible.
This will include analyzing information held on different computer systems, checking information is accurate, assessing the needs of customers and advising customers via telephone and digital channels.
Key Accountabilities:
Dealing with a diverse range of people, communicate effectively in a digital / telephony environment, providing accurate information, influencing/negotiating where required to successfully resolve queries and difficult/sensitive situations
Demonstrate effective communication skills treating customers and colleagues with respect and taking personal responsibility to deliver excellent customer service
Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
Analyze customer information, updating and scrutinize computer systems / customer records. Making evidence based decisions.

Behaviors

We'll assess you against these behaviors during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Required Knowledge, Skills, and Abilities

Communicate well with a wide range of diverse people with different needs and deliver an excellent customer service. Organizational and digital skills to manage workloads, meet deadlines and update records in a timely manner. Understanding and interpreting information from a range of sources to determine the correct course of action and advice customers/colleagues accordingly. Work effectively as part of a team and show flexibility to meet changing priorities