Job Description

• Support the Editorial teams and CoE Royalties by entering contractual information into the royalty system
• Provide advice to affiliate editorial teams where appropriate
• Offer general contractual assistance
• Provide analysis of agencies'/authors’ previous terms
• Flag up key issues and the implications of proposed contractual terms
• Investigate and fix rejections in collaboration with the CoE team
• Investigation of rejections on the system or queries from authors
• Assisting CoE and general royalty department as required
• Assist with reporting and system maintenance

Required Knowledge, Skills, and Abilities

Recent customer service experience, preferably in finance. Strong Excel skills. Ability to multitask and manage multiple and varying projects and tasks. Excellent problem solving and organizational skills with strong attention to detail. Able to provide exceptional service to our authors and affiliates and clearly explain complex information in an understandable way. Ability to listen and accurately record information. Language skills are advantageous to the role but not essential.