Job Description

Must have excellent customer service skills, ideally from a technical sales background (such as fire management and preferably a trade counter or other environment such as builders merchant/electrical wholesale or something similar).  Must be able to really understand customer requests, extract technical information, understand time pressures and the importance of delivering on promises. This is fast paced !

Person Spec

Excellent telephone manner.

Have own transport.

IT literate and used to excel, outlook, word, and ERP systems.

Experience of managing customer expectations.

Can find solutions to problems within the framework of quality management systems (that is to say- doing what we can to be flexible but not breaking the rules/putting our reputation/quality accreditations at risk).

Understand and read and write English in a professional tone.

Able to prioritise demands on time.

Able to feedback good news and bad to internal and external contacts.

Able to communicate effectively with individual technicians and large corporate purchasing teams alike.

Job Responsibilities

Raising and sending quotations.

Processing sales orders

Updating WIP

Invoicing

First point of contact for customers.

Organising the transport of goods to and from customers and suppliers

Managing the Waste licence and reporting appropriately. (Wamitab qualification or willing to attend external training and assessments)

Attending and taking part in sales, production and Team daily and weekly meetings.

Maintaining accurate electronic records of customers, products and jobs.

Using ERP and CRM systems.

Organising import and export licences for gasses

Raising CofCs and other official documentation as required.

Converting paper systems into electronic systems within a larger ERP roll-out.

Maintaining existing office and admin procedures, making amendments and developing new systems and processes as required.

Raising and sending purchase orders, booking in goods receipts and reconciling with purchase orders.

Maintaining accurate trace documents for all departments.

Managing suppliers and general systems support.

Take part in premises Walk-Arounds and action points raised where required.

Supervising office team.

Person Profile:

• Excellent interpersonal Skills Essential

• Excellent communication and literacy skills Essential

• Strong prioritization skills and ability to manage own workload Essential

• Self-Motivated Essential

• Ability to make decisions and work own initiative Essential

• Be flexible Essential

• Possess cultural awareness and sensitivity Essential

• Be respectful Essential

• Be honest and trustworthy Essential

• Ability to use Microsoft Office Essential

• Ability to use Sage 50 Desired

Required Knowledge, Skills, and Abilities

Excellent telephone manner. Have own transport. IT literate and used to excel, outlook, word, and ERP systems. Experience of managing customer expectations. Can find solutions to problems within the framework of quality management systems (that is to say- doing what we can to be flexible but not breaking the rules/putting our reputation/quality accreditations at risk). Understand and read and write English in a professional tone. Able to prioritise demands on time. Able to feedback good news and bad to internal and external contacts. Able to communicate effectively with individual technicians and large corporate purchasing teams alike.