Job Description

• Addressing all incoming and outgoing customer telephone enquiries.
• Answering/Communicating/Coordinating sub-contractors.
• Logging/entering/ customer data via coins database.
• Arranging/Coordinating Sub-Contractors to carry out remedial repairs via Customer Service Inspectors (CSI) / Customer Service Manager (CSM).
• Viewing and assisting the CSM in reviewing the out of hours PCUK portal daily, maintaining portal information.
• Supporting the CSM / monitoring Customer Service Departmental reports and KPI information.
• Addressing all departmental incoming mail / email, logging in database.
• Assisting with maintaining ‘Central Filing’.
• Working with/communicating with all internal/external departments (Construction, Sales, and Technical).
• Coordinating, CSI, confirming and arranging Customer Appointments.
• Supporting CSM and CSI with defect notification correspondence to sub-contractors. Assisting CSM with invoice processing.
• Supporting ordering materials via CSM / CSI.
• Assisting coordinating internal trade diary.
• Supporting the CSM with daily and weekly departmental tasks / NHBC communication.

Benefits

Competitive Rates of Pay

Offers of employment are subject to a satisfactory background check e.g. employment history and criminal record check. These background checks are job specific to certain vacancies within Persimmon

Required Knowledge, Skills, and Abilities

Previous experience working within a house building environment would be an advantage. However full training will be provided. Clear communication / writing skills, with the ability to use positive language. Good time management skills / organized. Patience. Attentiveness / ability to listen.