Job Description

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Required Knowledge, Skills, and Abilities

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care. • Proven experience of working to measurable targets • Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property • Skilled listener with great people skills • Strong written and verbal communication skills • Well organised and able to work with minimum supervision