Job Description

The role will suit someone who has worked in a busy administration and processing role and has experience dealing with customers over the phone.

The role of the Handover Administrator will involve but not be limited to;

• Data input/document processing completed and not backlogged more than 1 hour in any period (holiday periods excepted).
• Telephone answered within four rings during business hours.
• All customer requests/queries executed within one hour/one day dependent upon priority.
• Full co-operation with advisers/account managers in maintaining excellent customer service and accurate records.
• All packs passed to admin upon completion.
• All invoices requested from dealerships within 1 hour of pack being received from sales
• All proofs/docs chased from customers within 1 hour of pack being received from sales
• Turn around completed packs passed to payouts within average of 1 day of receipt from sales
• All customers updated every day with the progress/status of their order where pack is with handover for over a day
• All packs to be ‘right first time’ with invoices, proofs and documents checked for completion and quality before being passed to Payouts.
• Compliance with internal procedures, record keeping and data security requirements.
• Any other duties as reasonably required.

Due to location and shifts a driving license would be ideal

Benefits;

• 31 Days – Plus get your birthday off!
• Cycle to Work Scheme
• Exciting Sales Incentives
• World Class Training
• Pension Scheme
• Childcare Vouchers

Required Knowledge, Skills, and Abilities

Ability to pick up processes quickly and work in fast paced environment. Excellent attention to detail and efficiency. Exceptional telephone skills and customer service experience. Willingness to learn and develop. Proven track record of working to targets and deadlines. Ability to multitask whilst maintaining a high level of accuracy.