Job Description

We are seeking a highly motivated and committed individual to join our team. Reporting directly to an Operations Officer within the HN & VQ Operations team you will assist in providing support and guidance to internal and external (new and existing) stakeholders by:

• Building and maintaining effective relationships to ensure a high level of customer service
• Responding to queries and providing advice and guidance regarding SQA policies and procedures
• Ensure that all administrative tasks are completed accurately, timeously and within our service level agreement (SLA) timeframes
• To make a contribution to sharing ideas, knowledge and best practice to bring about business improvement

Applicants, as a minimum, should be educated to us Level 6 (SVQ 3 or Higher) and/or be able to demonstrate direct relevant experience for this role.

Required Knowledge, Skills, and Abilities