Job Description

The Premium Billing/Broker Support Analyst is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues. They are also responsible for liaising with the Sales & Client Management Team, Underwriters, finance and legal regarding all Broker setup, upkeep and queries across all GEH business lines. You will also be required to provide accurate and timely maintenance of BROKER information and issuing commission statements in accordance with the agreed frequency.

Main Duties / Responsibilities:

• Review and set up groups within our administration and billing system
• Invoice clients in accordance with the agreed billing frequency, this will involve an element of creating manual invoices
• Engage with clients to build relationships and educate
• Investigate any queries with invoices, working across departments and IT if necessary
• Provide reports on invoicing, commissions, credit control as required
• Ensure accurate and timely settlement of commission due to brokers
• Ensure all legal, compliance, and internal procedures are followed
• Proactively manage workload to remain within turnaround times
• Maintain accurate files for each client in respect of related products, coverage and contacts.
• Review and set up all Agency details on system checking license number against relevant authority (country or region).
• Maintain bank details, email addresses etc. that payments have to be made to and statements issued to.
• Preparing and issuing manual monthly statements, manually typing where intervention is required making the statement easier to read for the broker. Re issuing statements on request
• Issuing terms of business (TOB’s) to all brokers at renewal time
• Processing manual/and returned commission when required to do so
• Investigation into missing commission, statement claw backs, change in agency details received from brokers in all regions liaising with all departments to ensure a full response and details explanation is provided to the broker
• Liaising with finance re the payment of out of cycle payments, making sure that all paperwork is fully completed and filed accordingly
• Working closely with legal on terms of business for brokers in different language i.e. French or German

Required Knowledge, Skills, and Abilities

Must have excellent numeric and analytic skills and have excellent problem solving abilities. Strong interpersonal skills with excellent written/verbal communication skills. Invoicing/billing/administration experience preferred but not essential. Educated Higher Grade standard (Mathematics and English) preferred. PC literate - Solid knowledge of IT packages including Excel and Word. Ability to work under own initiative and organize, priorities and manage own work load and apply instructions from Team Leader/Manager. Ability to meet team targets. Attention to detail, with high level of accuracy. Ability to work under pressure. Customer focused with the ability to identify customer needs. Ability to work productively in an extremely focused, concentrated and pressurized environment. Strong customer focus with developed problem-solving abilities and a proactive approach to proposing implementing process improvements.