Job Description

As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.
Please be assured that you will be working in a COVID safe environment.
Key responsibilities:

• To capture and digitize information as part of a process
• Act as a first point of contact for customer queries
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Take responsibility to ensure continuous improvement in customer service
• Provide clear and concise responses on service queries
• Manage difficult customers displaying professionalism at all times
• Utilize time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Please note, for this role you will be required to work Saturday 9am -5.30pm and one late shift in the week (preferably Friday) 11.30am-8pm.
The right candidate must be comfortable with rotational shift work. Full flexibility will be required, and part time hours may be considered.
This role will be offering a pay rate of £9.62.

Required Knowledge, Skills, and Abilities

Experience of working in a customer facing role including resolving customer queries and issues. Excellent communication skills, both verbal and written. Good Microsoft IT skills, including Word, Excel, Outlook. Proven organizational and planning skills. Excellent team player, who displays commitment and flexibility. Articulate & able to develop good working relationships with colleagues & clients.