Job Description

• Maintain the Electoral Register, including issuing, receiving and updating the registration documents checking procedures and processing changes
• Maintain the Valuation Roll and Council Tax through accurate processing of information, ensuring confidentiality and sensitivity where appropriate
• Provide dispatch and receipt service for mail, including court documents, confidential mail and sortation for external mail providers
• Maintain property transactions and survey database as well as maintaining the property, appeals and map filing systems
• Input data from Registers of Scotland
• Follow up on non-returned or incomplete mail, ensuring they are completed
• Deal with enquiries from members of the public regarding a range of issues
• Provide management with information as and when requested
• Assist with setting up meeting rooms as and when required
• Provide cover on reception when required as part of a rota, dealing with switchboard

Required Knowledge, Skills, and Abilities

First class communication skills, both verbal and written. Customer focused with excellent telephone manner. Able to exhibit attention to detail, ensuring all work is carried out accurately. Customer service experience. Able to demonstrate strong organizational skills. Ability to work under pressure, prioritizing workload and able to work to tight deadlines.