Job Description

• Liaising with stakeholders to book appointments in line with KPI’s
• first point of customer contact via our helpdesk
• provide administrative support to our clinical teams
• General Administration tasks, inbound and outbound calls, appointment booking, stakeholder email correspondence, scanning, diary management and liaising with various teams – MI, IT, Clinical etc.
• Ensuring Optima standards are always followed and GDPR guidance is adhered to.
• Meeting clinical governance standards by adhering to principles of confidentiality, access to medical records and preventing data breech
• To deliver and maintain the highest standards of healthcare administration, in line with Optima Health’s standards and values.

Required Knowledge, Skills, and Abilities

Evidence of a good standard of general education. Minimum GCSE Grade C in English & Math. Good command of the English language. Advanced knowledge of Microsoft office software, particularly Excel. Experience of working in occupational health / medical or healthcare environment desirable. Previous experience of working in a highly confidential environment. Experience of working within a fast paced office environment is desirable.