Job Description

What do we offer?

• Permanent Full Time Position (Monday-Friday 8:30am-5:30pm)
• Working in a fast-paced and results driven environment
• Pension scheme
• Fund raising events
• Generous Holiday Allowance
• Potential for career development
• Business Service Advisor

Main responsibilities

• Managing a sales inbox and responding to customer orders and queries in a timely manner.
• Processing Client Orders
• Answering inbound calls from our clients and staff and ensuring that we maintain 1 call resolution for our customers.
• Processing Delivery Notes
• Managing a back order report
• Processing Returns for items that need to be sent back to supply chain and liaising with suppliers
• Tender Coding and Costing

Schedule:

• Monday to Friday

COVID-19 considerations:
All staff and visitors are required to sign in and have temperature checks completed. A face mask / covering must be worn at all times when moving around the premises. Hand sanitizing stations are available throughout the building.

Work remotely:

• No

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

What you will bring: You will have previous experience within a customer service environment, excellent communication and organizational skills to drive and deliver exceptional customer service, as well as the ability to work as part of a close knit team to deliver excellent results. You will also have a good level of Microsoft Office experience. You will have a great attention to detail to ensure we always fulfil our client’s expectations. You will have a warm and confident telephone manner with the ability to build rapport quickly with clients and colleagues. You must be able to think logically and have good problem solving skills. Education: GCSE or equivalent (required)