Job Description

As an Apprentice Scheduler, you will work as part of our client’s Scheduling Team. The Scheduling Team are the first point of contact for customers who require an engineer to carry out servicing or repair breakdowns on their equipment. The successful candidate’s main duties will include:

· Being first point of contact for engineering support to our customers on incoming phone calls/emails.

· Management of engineers’ scheduling diary.

· Raise breakdown cases on in-house client relationship system, assign to an engineer and keep customer updated. Follow any customer enquiry through to conclusion.

· Building clients relationships and providing quality care and customer satisfaction.

· Ensure you are providing a service which exceeds the company key performance indicators and agreed standards

· Respond knowledgeably to customer queries

Additional pay:

• Retention bonus

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Work remotely:

• No

Required Knowledge, Skills, and Abilities

We are looking for candidates who can demonstrate a hardworking and enthusiastic approach to their work. You must have excellent communication and interpersonal skills as you will dealing with a high volume customers and are expected to provide an exceptional customer service experience. Other desirable skills and qualities include: · Good organization, co-ordination, time management and problem solving skills. · Ability to establish and maintain good client relationships, both internally and externally at all levels. · Ability to remain calm under pressure and manage client expectations. · Ability to work in a busy office environment that often demands high levels of concentration. · Ability to multi-task and priorities. · IT literate to a good standard. · Previous customer service or retail experience would be an advantage but not essential. · Desirable: National 5 in math, English and Administration or Computing related subject.