Job Description

Exciting opportunity to work for a FM service provider situated in Bond Street, Central London. I am currently recruiting for a Helpdesk / Contract Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails. This position is 75% Helpdesk and 25% Administration.

Reporting to the Account Manger & Lead Contract Support, the help desk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system (E-Logs, Sharepoint & Concept Evolution) and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company are offering a competitive salary, further training and the opportunity to work for a great company working on a unique historical contract.

Hours of work

Monday to Friday (08:00am to 17:00pm)

Package

• Basic Salary of between £28,000
• 20 Days Annual Leave + Bank Holidays
• Pension
• Progression Opportunities

Key duties & Responsibilities

• Provide administration support for the Account Manager.
• Schedule reactive and help desk call outs.
• Maintain records and spread sheets in accordance with clients requirements.
• Maintain holiday and absent records for planning purposes.
• General administrative tasks.
• Creating and maintaining asset registers on CAFM system.
• Create and maintain excel spread sheets.
• Completion, management and administration of all financial records including invoices, credits, interims, final accounts and VAT as per requirements for each project.
• Complete financial processes for specific contracts as required.
• Produce financial spreadsheet as required by the company or the client.
• Collation and preparation of figures for client meetings.

Requirements

Essential:

• Conversant with E-Logs, Sharepoint CAFM system
• 5 years’ experience within a similar customer focused multi-disciplined demanding environment
• Demonstrate a proven track record in delivering excellence in the facilities service’s environment
• Fully conversant & competent in using MS office applications
• Competent in dealing with a wide range of both internal and external stakeholders
• Managed auditing processes for a range of services and performed to service KPI’s
• Good communication (both written and verbal) skills with ability to work under pressure
• whilst focused on best in class customer service
• Relevant personnel management skills and experience
• Financial management of staff, contractors and commodities
• Experience of dealing with and monitoring contractors
• Career aspirations to progress through promotion to higher roles

Desirable:

• IOSH qualified
• Delivered services within a historic or heritage environment
• Experience with the management or support to exhibitions and events
• Experience in wider facilities services

Required Knowledge, Skills, and Abilities

• Conversant with E-Logs, Sharepoint CAFM system • 5 years’ experience within a similar customer focused multi-disciplined demanding environment • Demonstrate a proven track record in delivering excellence in the facilities service’s environment • Fully conversant & competent in using MS office applications • Competent in dealing with a wide range of both internal and external stakeholders • Managed auditing processes for a range of services and performed to service KPI’s • Good communication (both written and verbal) skills with ability to work under pressure • whilst focused on best in class customer service • Relevant personnel management skills and experience • Financial management of staff, contractors and commodities • Experience of dealing with and monitoring contractors • Career aspirations to progress through promotion to higher roles