Job Description

Position: Associate Zendesk Administrator

Department: Operations

Reports to: Technology Manager

Location: London

 

The Opportunity

Just Eat is looking to hire an Associate Zendesk Administrator who has a passion for creating, deploying and monitoring usage of world class Ops tools used by Just Eat to interact with consumers and restaurants.

 

This highly motivated person will be working within the External Integrations team supporting global Operations teams to deploy Zendesk configuration and usage of the Zendesk product, perform configurable tasks, monitor adoption, perform data analysis and publish reports. Working with Product Managers and Business Analysts in the Tech team, this person will help ensure that Zendesk is used correctly and successfully within Just Eat.

 

Key Responsibilities

• Provide Admin support for Zendesk issues within Operations for UK and International

• Document processes in operations before and after Zendesk rollout

• Conduct Zendesk configuration activities specified by the Product team

• Conduct user acceptance testing of interim releases and give feedback to the Product and Development teams

• Participate in deployment of Zendesk to new teams, and in training of new users. Help and lead pilot rollouts.

• Produce documentation on Zendesk configuration, and training material

• Support other operational systems linked to Zendesk (e.g. Zendesk Chat, Serenova, Salesforce)

• Proactively seek solutions to adopt internal processes and increase reporting accuracy in Zendesk and Zendesk Chat. (i.e using 3rd party applications in Zendesk).

• To provide on call support for the Zendesk team

 

Your Profile & Experience

• Highly organised, analytical, with a strong attention to detail

• Excellent communication and presentation skills

• Experience in producing operational reports for large operational or Call Centre teams

• Ability to understand and document processes

• Relevant work experience

Required skills and experience

Just Eat is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Required Knowledge, Skills, and Abilities

Just Eat is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.