Job Description

• Able to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities
• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a performance target driven environment
• Willingness to travel locally (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage. 

Required Knowledge, Skills, and Abilities

Experience of exposure to various customer groups. Previous experience of a working in a similar role in Welfare to Work or publicly funded services Any relevant advisory and/or training qualification e.g. Award in Education & Training (formally PTLLs Level 3), NVQ Advice & Guidance or equivalent. A degree in relevant subjects or equivalent, e.g. Sociology, Social Care etc.